Refunds & Returns Policy

Order cancellation

All orders can be canceled until we ship them. If your order is paid and you have to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process begins, it cannot be canceled.’Refunds and Returns Policy’

Refunds

Your satisfaction is our number one priority. Therefore, you can request a ‘Refunds and Returns Policy’ ordered products if:

    • you do not receive them within the guaranteed time (45 days not including 2-5 day processing)
    • you receive the wrong item
    • you do not want the product you have received (but you must return the item at your expense and the item must be unused)

‘Refunds and Returns Policy’

We do not issue the refund if:

    • your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)

‘Refunds and Returns Policy’

    • your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).

‘Refunds and Returns Policy’

*You can send a refund request within 15 days of the expiry of the guaranteed delivery time (45 days). You can do this by sending a message Contact Us page.


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